Categories: ISCRAM2007 Conference, Summer School 2007


Emergency response organisations act in highly complex environments where not everything can be predicted in advance, but where unexpected events happen continuously. Some of these events, being identified as incidents, require immediate and adequate response in order to prevent uncontrollable and chaotic effects. Incidents rarely occur in exactly the same form which makes it difficult to set out rules and procedures for incident management. Many exceptions and different scenarios make the current on-paper procedures cumbersome and impossible to comprehend completely. As a result, incidents are often avoided by common sense and human improvisation, rather than by acting strictly under the surveillance of rules and procedures.